PROJECT MANAGEMENT PROFESSIONAL

Objective: Principal Director, PMO

Summary: Multifaceted project management professional with a unique combination of global experience and a broad background in operations, professional services, alliances, consulting, ecommerce, IT systems & technology, in diverse markets. Offer outstanding talents in project portfolio management, initiation process facilitation, planning, prioritization, building team consensus, investment management and upward presentation and communication.

TIBCO Software, Inc. Palo Alto, California :: 2007 – present

Department:  Office of the CIO

Sr. Manager, PMO

Manage IT systems and applications for TIBCO operations within a matrix structure. Serve as the principal point of representation and liaison with external constituencies on infrastructure operations, application development, process improvement (ISO) and IT acquisition integration.

• Launched start-up PMO organization
• Initiated and developed INNOTAS PMO/PPM (Portfolio, Supply & Demand, and Project Management) for senior management investment portfolio, prioritization and status reporting.
• Launched (full lifecycle) BMC Service Desk Express, and KME for Global Helpdesk Operations
• Managed complete IT integration of Spotfire and Insightful acquisition into TIBCO. (Cisco Infrastructure, Exchange Email, Active Directory, Juniper VPN, VMware virtualization, Corporate Servers/ERP Applications)
• Manage across various IT silos; ERP (Oracle, PeopleSoft, Siebel), TIBCO Technologies and IT Operations to deliver project based solutions to cross-functional business units.
• Manage the active process to obtain ISO certifications (27001/14001) in support of TIBCO’s business relationships.
• Co-authored Business Continuity Plan for TIBCO enterprise operations.

AT&T, San Ramon, California :: 2006 - 2007

Department: Internet Applications ~ Development & QA Testing
Management Consultant (Zero Chaos)

Manage large-scale enterprise applications for AT&T’s LightSpeed program; the company’s multi-billion dollar initiative to expand fiber-optics network deeper into consumer neighborhoods and offer high-end IP based services. Serve as the principal point of representation and liaison with external constituencies on operational matters, process improvement; provide day-to-day technical/professional guidance and leadership as appropriate within the Internet Applications division of AT&T.

Accomplishments:

• Utilize Express (SDLC) Program methodology to manage application development projects from development, test, and production. Principally responsible for the schedule, scope and budget for Release 4.
• Liaison with program management office RPOC, release management, LightSpeed oversight leadership on a daily basis to keep the overarching program aligned to a major milestone level.
• Develop executive presentations that illustrate business process, application functionality, areas of responsibility often illustrating the key applications within the Internet Applications division.
• Manage project artifacts within a centralized repository (Panagon).
• Support service oriented architecture, registration, billing, identity management, member account management, and member profile applications.
  
  
  

YAHOO! Sunnyvale, California ::  2005 – 2006

Department: PMO - Business Technology Group
Sr. Project/Program Manager

Scope: Manage large-scale multi-faceted enterprise projects; oversee the operational planning, establishment, execution and evaluation. Oversee the operational, administrative, and human resource management of the project, serve as the principal point of representation and liaison with external constituencies on operational matters, process improvement and provide day-to-day technical/professional guidance and leadership as appropriate utilizing cross-functional resources.

Accomplishments:

• Utilized Phasegate/Stagegate methodology to manage software development projects from initiation, planning, development, test, deployment to on-going program. Manage schedule, scope and budget.
• Delivered Siebel 7.8 Call Center/Helpdesk application to 10,000 users, 500 support users.
• Managed global desktop/laptop backup initiative utilizing Iron Mountain’s “connected” solution as the corporate standard.
• Responsible for overseeing corporate server multi-tiered backup solution migrated to a common platform and management solution. (Sepaton VTL , NetApp filers , Bakbone, Netvault management )
• Participated in the planning and development phases of Oracle ERP GL single instance initiative for North Asia Mkt.
• Managed the overall product development effort of a new internal “un-disclosed” groupware application suite. This involves seven cross-functional departments including consumer facing “properties.”
  
  

ONE INTEGRATION (formerly Stellar-Blue Consulting), Redwood City, California :: 2002 – 2005

Department: Professional Services
Business Consultant

Provided Pre-Sales support for consulting assignments aimed at helping clients become more efficient with asset management and workflow. Responsibilities included; asset management, project life-cycle management, information security, systems integration and infrastructure consulting around RFID (RTLS) technology.

• Pre-Sales Support, technical requirements gathering, scoping, project planning, and contract development.
• Participated in the identification and assessment of risks to project deliverable's, and the development of contingency plans associated with those risks. Provide project management services as required.
• Combine and coordinate business and technical requirements for professional service delivery tea opportunities.

DIAMOND MICRO SOLUTIONS, San Leandro, California :: 2001 – 2002

Department :: Professional Services ~ Network Design, Storage, and Security solutions for SMB Market

Director of Consulting

Established strong partnerships with industry leaders to offer product “agnostic” expertise that’s required to develop highly available enterprise architectures, system designs, build-out, consulting and project management services to Diamond’s clientele.

• Delivered “AssessNet” services to develop a detailed evaluation of the client’s network environment prior to any improvement recommendation.
• Managed service partnerships with industry leaders; Oracle, EMC, SUN, LSI, Brocade, and Veritas.
• Developed Diamond’s unique project management methodology to define, create, build, mobilize and execute contract engagements.
• Accountable Single Point of Contact for all service delivery related matters.
• Established 15 new delivery partnerships for unique service delivery opportunities.
• Ensured that all vendor certification requirements for consulting engineers were adhered to.

NETIGY CORPORATION (now ThruPoint), San Jose, California 1998 – 2001

Department: Professional Services ~ eBusiness Consulting

Consulting Services Manager

Responsible for service sales, and delivery by optimizing world-class consulting practices aimed at manufacturing, retail, medical, service provider and government industries. Netigy was a VC funded consulting firm that raised over $175M in funding. Investors included; Cisco, Dell, Genuity, Benchmark Capital, Trinity Ventures and Morgan Stanley Dean Witter.

• Sold and delivered professional consulting services. Managed 15 Professional Consul class="checkbox"tants and Sr. Project Managers directly with oversight responsibilities of over 60 cross-functional subject matter experts.
• Held P&L responsibility for $3M in Northern California, $85M throughout the Americas geography.
• Directed the following practices: Project Management, e-Business Applications, Security, Business Continuity, Performance Management, and Networking.
• Managed partnerships with EDS and Cisco Systems. Co-developed certification programs with Cisco.
• Key clients include: Oracle, Alta Vista, Lockheed Martin, Silicon Valley Group, Wine.Com, E&Y
  
  

3COM CORPORATION, Santa Clara, California ::  1996 – 1998

Department: Professional Services – Design, implementation, and 24/7 maintenance contract support

District Manager, Northern California / Northern Nevada

Managed large geographic territory with a distributed workforce providing professional services and 24/7 maintenance for 3COM major accounts. Developed a project management program designed to minimize project risk, increase time to value and ensure customer satisfaction.

• Responsible for all services with Northern California/Nevada - $7 million base quota. Delivered professional services, training programs, VAR education, and business development support.
• Achieved consistent quarterly growth (20-30% in revenue, 20% in profit) at 95% of operating budget.
• Supervised and directed 12 engineers and one INS (International Network Services) FTE consul class="checkbox"tant.
• Served as the escalation point of contact to resolve service related issues with end-to-end accountability.
• Reduced employee turnover by 30-40% through telecommuting and pager rotation programs.
• Key clients include: Adobe, Wells Fargo, Columbia Health, SCIF, Schwab, Naval Post Graduate School

ARCOM, San Jose, California :: 1994 – 1996

Professional Services ~ Network Design, implementation, and 24/7 maintenance contract support

Service Delivery Manager

• Managed service delivery and support for seven (7) leading network equipment manufacturers. (BayNetworks, Cisco, Cabletron, Micom, 3COM, Ascend, and US Robotics)
• Managed 12-15 professional services engineers.
• Responsible for P&L of > $1.5M Service Sales Revenue
• Transformed small business cost center model into professional services profit center, achieving profit in first year.
• Provided VOICE, LAN/WAN, maintenance, and project management services.

APPLE COMPUTER, INC., Cupertino, California :: 1986 – 1994

Corporate IT ~ Infrastructure engineering

Senior Project Manager – Global Services

Responsible for hands-on network design architecture and senior program management duties for all infrastructure services supporting Apple’s worldwide network. Directed and coordinated Apple’s global manufacturing infrastructure initiative throughout the Pac-Rim and Europe.

• Provided hands-on network architecture and design for all infrastructure services, such as voice, LAN/WAN, and video.
• Managed procurement process for external service delivery vendors. Defined criteria, selection method, and contract negotiations.
• Managed and coordinated global network development projects on-site in Asia, Europe, and Australia.
• Created detailed execution plans for all aspects of design and construction projects. Co-developed budgets of up to $5 million for telecommunications equipment, personnel, and infrastructure for new R&D center. Responsible for managing projects exceeding $>100M in total budget.
• Featured in Communications Week magazine for successful on-time/on-budget of Apple’s Infinite Loop Campus. (1M Sq.ft. six building campus, labs, data center, custom theater, Apple TV studio, Apple Store with over 2,200 desktops and 10,000 computing devices)
  
  

GOLDEN GATE UNIVERSITY, San Francisco, California

Master of Science, Telecommunications Management (Summa Cum Laude) :: 1998

UNIVERSITY OF PHOENIX, San Jose Campus, California

Thesis: The Relationship of Trained versus Un-Trained Managers in Technical Environments

Bachelor of Arts, Business Management (Cum Laude) :: 1995

PROJECT MANAGEMENT CERTIFICATION TRAINING

PMI - PROJECT MANAGEMENT INSTITUTE– PMP Certified #209257

• PMI – Professional Project Manager (Project Management Institute)
• ITIL V3 Foundation
  
• PEAC – eBusiness Project Management (Netigy)
• BCR – Telecom Project Management (Business Comm Review Training)
• PEP – Project Efficiency Program Management (Stanford)
• PS-7 – Project Management (3COM University)
  
• AI – Managing Projects (American Institute)
  
• AT&T – Express Program Management (AT&T University / PMI Authorized)
• Yahoo! Scrum Master (Y! University via Scrum Training Institute)